Terms & Guarantee

Estimates

Estimates are free and carry no obligation. An estimate is based on what you tell us and, where we visit, on what we can see at the time. If the actual condition of the surfaces differs materially from that — heavier staining, a larger area, restricted access — we will tell you before starting and agree a revised price with you first.

Scheduling and weather

Exterior cleaning depends on the weather. If conditions make the work unsafe or would spoil the result, we will contact you to move the appointment to the next suitable slot at no cost to you.

Before we arrive

Please close windows and doors, move vehicles and loose items away from the work area, and let us know about anything fragile, recently painted, or in poor repair — loose siding, damaged screens, failing seals, older windows, delicate plants. Where a surface is already damaged or deteriorating, cleaning can reveal that damage; we will point out anything we notice before we start.

Our methods

We match the pressure and cleaning solution to each surface: high pressure where it belongs, low-pressure soft washing where it does not. This is how we protect siding, paint, screens and landscaping. We do not guarantee the removal of stains that have permanently etched, oxidised or bleached a surface, and we will tell you when we think that is what we are looking at.

Our satisfaction guarantee

If you are not satisfied with the result, tell us within 7 days of the work and we will return and re-clean the area in question at no additional cost. The guarantee covers re-cleaning the work we carried out. It does not cover new soiling that occurs after we leave, pre-existing damage, or stains we identified as permanent before starting.

Insurance

We carry liability insurance for the work we perform. Proof of coverage is available on request.

Payment

Payment is due on completion unless we have agreed otherwise in writing.

Cancellations

Let us know as early as you can if you need to cancel or move an appointment, so we can offer the slot to someone else.

This website

The content of this site is provided for information about our services. Photographs illustrate the type of work we do. See our Privacy Policy for how we handle the details you send us.

Contact

Questions about these terms: call or text +1 (240) 665-7436, or email brightlivesofflorida@gmail.com.

Last updated: August 30, 2026